Privacy Policy

Introduction

At AVS ISP, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

By using our services, you agree to the data practices described in this Privacy Policy. This policy is designed to comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

Information We Collect

We collect only the information necessary to provide, maintain, and improve our services. The types of data we collect include:

Account Information

Contact Details: Name and email address
Account Credentials: encrypted password
Payment Information: Billing is processed through secure third-party payment processors (we do not intentionally store any customer billing information)

Service Usage Data

Server Information: IP addresses assigned to your services, service configurations, and usage patterns
Support Communications: Support tickets, emails, and other communications with our team
Billing Records: Transaction history, invoices, and payment records

Website Analytics

Technical Data: Browser type, operating system, IP address, and referral URLs
Cookies: We use essential cookies for account authentication and site functionality. We do not use advertising or tracking cookies

How We Use Your Information

We use collected data solely for the following purposes:

Service Delivery: Provisioning, maintaining, and supporting your hosting services
Account Management: Creating and managing your account, processing payments, and handling renewals
Customer Support: Responding to inquiries, troubleshooting issues, and providing technical assistance
Security & Abuse Prevention: Detecting and preventing fraud, abuse, and security threats to our network
Legal Compliance: Complying with applicable laws, regulations, and legal processes
Service Improvements: Analyzing usage patterns to improve our infrastructure and offerings

Marketing Communications

We do not send unsolicited or spam emails. Marketing and promotional emails are only sent to users who have opted in.

Opt-Out: You may unsubscribe from marketing emails at any time by adjusting your preferences in your account settings.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We only share limited data when necessary to provide our services:

Service Providers

Payment Processors: Billing information is shared with payment providers (e.g., PayPal, Stripe, cryptocurrency payment processors) to process transactions
Datacenter Partners: Technical service information is shared with our datacenter and infrastructure providers to deliver hosting services
Abuse Reporting: In cases of network abuse or security incidents, we may share relevant information with abuse contacts or law enforcement

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes such as court orders, subpoenas, or law enforcement requests.

International Data Transfers

Your personal data may be stored or processed on servers located in Albania, the Netherlands, or the United Kingdom. By using our services, you consent to the transfer of your data to these locations.

We implement appropriate safeguards to ensure your data is protected regardless of where it is processed, in compliance with GDPR and other applicable regulations.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination:

Active Services: Data related to active services is retained for the duration of service
Billing Records: Financial records are retained for 7 years for tax and accounting purposes
Account Data: Account information is typically deleted within 90 days after service termination, unless retention is required by law

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

GDPR Rights (European Economic Area)

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data ("right to be forgotten")
Restriction: Request limitation of processing under certain circumstances
Data Portability: Request transfer of your data to another service provider
Objection: Object to processing of your data for specific purposes
Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

CCPA Rights (California Residents)

Know: Request disclosure of personal information collected, used, or shared
Delete: Request deletion of personal information
Opt-Out: Opt out of the sale of personal information (note: we do not sell personal data)
Non-Discrimination: Exercise privacy rights without discriminatory treatment

To exercise any of these rights, please submit a request through your client area account.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security audits and monitoring
Employee training on data protection and privacy

However, no online service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will always be available on this page with the revision date displayed above.

If we make material changes to how we handle your personal data, we will notify you by email or through a notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us by submitting a ticket through your client area account. We will respond to privacy-related inquiries within 30 days.