Terms of Service

Agreement to Terms

These Terms of Service govern your use of all products and services provided by AVS ISP. By creating an account or using our services, you agree to comply with and be bound by these Terms.

We respect your privacy, your data, and your freedom online. In return, we expect all customers to use our network responsibly and lawfully.

VPS & VDS Services

Our VPS and VDS services provide virtualized server resources with full administrative access. You are solely responsible for all configurations, software management, security, and data on your server.

Unmanaged Services: All services are provided unmanaged. We maintain the underlying physical infrastructure and hypervisor systems, but we do not maintain your operating system, installed software, or configurations. Security patches, updates, and software management are your responsibility.

DDoS Protection

We provide DDoS mitigation for all services. While we make every reasonable effort to mitigate attacks and maintain service availability, we cannot guarantee 100% effectiveness as attack methods continuously evolve.

DDoS protection is provided on a best-effort basis. We respond promptly to attacks and deploy appropriate countermeasures, but protection effectiveness depends on attack complexity, volume, and traffic patterns.

Monthly Traffic Allowance

Network capacity is shared between all customers. Every plan includes a monthly traffic allowance at the full speed of its port. Traffic is not billed by volume.

A custom or older plan has the allowance of the standard plan closest to its resources.

How traffic is counted: Inbound and outbound traffic both count. Each service has its own allowance for the calendar month (UTC), where 1 TB is 1024 GB. Unused traffic does not carry over.

Above the allowance: The network speed of the service is reduced to the speed shown above, in each direction, until the start of the next calendar month. The service stays online. We do not charge for traffic above the allowance unless you buy extra traffic, and there is no refund for the reduced speed.

Extra traffic: You can buy extra traffic for a service at €1 per TB, from account credit only. It applies to that service for the current calendar month only and does not carry over. If you turn on automatic top-up for a service, we charge your account credit €1 per TB as the service reaches its allowance. If your credit does not cover it, the speed is reduced.

Higher limits: If you need more traffic, move to a larger plan or contact us about a custom allowance.

Fair Use of Server Resources

Services on a host share its physical resources. We may limit or throttle any service whose CPU, RAM, disk I/O or bandwidth usage is abusive, non-standard or far in excess of what the average customer uses, whether or not it is within its traffic allowance. This can be done without prior notice, stays in place for as long as we consider necessary, and does not entitle you to a refund. Repeated or severe cases may result in suspension or termination of the service.

Processor (CPU) limits: A VPS can use up to 80% of its vCPUs at any time, including the processing its own network traffic needs. Short bursts are expected, but average use above 50% of its vCPUs over any 24-hour period is excessive, and we may lower its limit further. A VDS may use all of its vCPUs at all times.

We may use automated methods, including scripts, monitoring tools or AI analysis, to detect and handle cases of suspected abuse.

Retired Plans, Promotions & Rates

We may retire or change plans, promotions and rates at any time, with or without notice. An affected service moves, at a time we choose, to the current plan and rate that most closely match what it had, and renews at that rate from then on.

Orders, Immediate Service & No Refunds

Immediate start: Services are delivered immediately. By ticking the waiver box when you sign up or order, and by placing any order, you expressly ask us to start every service you order immediately, before any withdrawal or cancellation period has ended, and you acknowledge that you lose any right of withdrawal as a result.

All sales are final: Every order, renewal and payment is final and non-refundable from the moment it is submitted, including any unused time. Any refund or credit is at our sole discretion. Service credits are covered by our SLA.

Waiver of rights: To the fullest extent permitted by applicable law, you waive any right that conflicts with these Terms, including any right to a refund, to withdraw from or cancel a purchase, or to receive notice, and including the 14-day right of withdrawal under EU Directive 2011/83/EU and similar rules in any other country. If these Terms conflict with any such right that can be waived, these Terms prevail.

If part of these Terms cannot be enforced: Only that part is affected, and only as far as the law requires. Everything else stays in force.

Account Credits

Credits added to your account represent a virtual balance for service purchases and renewals. Account credits are non-refundable, non-transferable, and cannot be withdrawn as cash. They are shown as a monetary value equivalent for simplicity of usage - but are not representative of "fiat" currency. We are not a licensed e-money service or bank.

Data Backup Responsibility

You are solely responsible for maintaining backups of your data. We strongly recommend implementing regular automated backups stored off-server. We are not responsible for any data loss, regardless of cause.

Service Availability & Warranties

Our services are provided "as-is" and "as-available." While we maintain high reliability standards, we make no warranties beyond those outlined in our Service Level Agreement (SLA).

Limitation of Liability: We are not responsible for:

• Data loss or corruption from any cause
• Service interruptions caused by third-party providers, network issues, or force majeure events
• Indirect, incidental, or consequential damages including lost profits, revenue, or business opportunities
• Damages resulting from unauthorized access, security breaches, or software vulnerabilities

Acceptable Use

You may not use our services for any illegal activity, or to host, transmit, or distribute content that violates applicable laws. Prohibited activities include but are not limited to:

• Distribution of malware, viruses, or malicious software
• Network attacks, port scanning, or unauthorized access attempts
• Spam, phishing, or fraudulent activities
• Copyright infringement or distribution of pirated content
• Child exploitation material of any kind

Violation of acceptable use policies may result in immediate service suspension or termination without refund.

Prohibited Services & Activities

The following services and activities are strictly prohibited on our network:

• Tor Nodes: Operating Tor exit nodes or relay nodes is not permitted - traffic to and from the Tor network may be blocked by reasonable measures
• Public Proxies: Hosting public proxy services (HTTP, SOCKS, etc.) accessible to the general public
• Public VPN Services: Operating commercial or public VPN services for third-party users
• Open DNS Resolvers: Running publicly accessible DNS resolvers that can be abused for amplification attacks
• Cryptocurrency Mining Pools: Operating public mining pools or mining services
• File Sharing Networks: Public torrent trackers or file sharing sites hosting pirated content
• Botnet Command & Control: Any infrastructure related to botnets or malware distribution
• DDoS-for-Hire Services: Stresser, booter, or DDoS attack services

Personal Use Exception: Private VPN servers for your own personal use and private proxies for your own applications are permitted, so long as they are secured and not offered to others for use - whether for profit or otherwise. The distinction is between public services accessible to others versus private tools for your own infrastructure.

Violation of these prohibitions may result in immediate service suspension or termination without prior notice.

Abuse of Staff & Threats

In the case of abuse of staff or threats of any kind, we reserve the right to immediately suspend or terminate services without refund. We do not tolerate abusive behavior towards our team and will take necessary actions to ensure a safe working environment. This includes derogatory language, threats of harm, threats of chargeback, threats of legal action, or any form of harassment or abusive behavior.

Account Suspension & Termination

We reserve the right to suspend or terminate services for violation of these Terms, non-payment, abuse of resources, or illegal activity. In cases of termination for policy violations, no refunds will be issued.

Traffic Logging

We do not routinely monitor customer traffic. We may monitor, capture and analyse traffic, including with packet captures and similar network tools, where needed to provide the services and for abuse monitoring, detection and investigation. We record traffic volumes and resource usage to provide the services and to enforce these Terms.

Changes to Terms

We may change these Terms and our services at any time, with or without notice. Updated Terms will be posted on this page with a revised date. Continued use of our services constitutes acceptance of any changes.